Category Archives: Personal Development

How important is it that you enjoy your role as a leader or manager?

It was Confucius who said ‘Choose a job you love, and you will never have to work a day in your Imagery Majestic Manager Shouting Loud Speakerlife’.  If you’re a leader however it maybe that there are times when life and work seems hard when directing your team or your business and it might be that you question your enjoyment.

For a business or organisation it may be that whether a person enjoys leading or not is irrelevant as long as results are achieved.  For your staff (and customers/clients/stakeholders) it matters a great deal. As human beings we tend to see the world not as it is, but as we are[i], therefore when we are unhappy, out of sync with the direction we need to go in and getting our message across to others (i.e. a difficult message such as redundancies) we can see others as being obstructive, when in fact they like us are having difficulty with the message received.

Not only are those we are leading or managing affected, it can affect our family, friends and social life and our own health.  We struggle to pretend to be engaged or committed when are delivering a message we don’t really believe in. We become incongruent.

When we are congruent, our response fits with the stimulus (question, event etc.) and when we are incongruent our response does not fit with stimulus (question, event etc.). Our tonality, physical responses, don’t fit with the verbal response. We leak this out to other people, we cannot not do that.

Think about a member of the family you know when you ask ‘Do you want sausages for tea?’ or ‘Can I change the TV channel?’ Although they say yes, we know from looking at them or the tonality that they mean no.

We have no control over other people’s responses, but we can manage, listen to, notice, watch out for and feel our own responses and do something with them.

So if we are incongruent towards those we lead, they will notice. It might not be immediate, but they will notice.  So when we smile, it’s good to mean that smile.  A smile is worth a thousand words, as are the words ‘please’ and ‘thank you’ and some of those old fashioned things like opening doors for people, picking your litter up and putting it in a bin yourself, helping others with simple things like carrying and lifting.  All of these are part of customer service and customer satisfaction.  Oh yes and it is ‘your job’, ‘your response-ability’ because if it involves your company, your ‘face to the public’ – it speaks volumes about you and if or whether you care.

 

Try spending more time talking to staff and clients/customers/stakeholders to find out how change is affecting them and consider what you can do to improve both your and their situations.  Learn to understand others better and how to improve getting your message across more effectively so that you and others feel better.

 

‘Confidence, like art, never comes from having all the answers, it is about being open to all the questions.’ Earl Gray Stevens

 

 

If you’d like to know more about career management coaching and how the LAB Profile® might help you in your choices ,contact me Rosie O’Hara the Developing Works website, or telephone +44 (0) 7796 134081, +44 (0)1224 900748, +44 (0)1309 676004.

 

[i] Variations of this phrase are attributed to the Talmud, Anais Nin and also Stephen Covey. Variations are also used in the personal development world and Quantum Mechanics might even play a role here.

If you can keep your head when all about you are losing theirs

“If you can keep your head when all about you are losing theirs and blaming it on youSirtangphoto multiheaded buddha

If you trust yourself when all men doubt you

..

If you can dream  – and not make dreams your master

If you can think and make thoughts your aim

If you meet with Triumph and Disaster”

 

Rudyard Kipling wrote these words in 1895 to his son John in a form as if it was fatherly advice, but they were written in tribute to Leander Starr Johnson, originally from Edinburgh (more about him click here).

Kipling’s words work equally well today, when there are downturns in markets and people lose their jobs we tend to panic and at times wonder if there’s a better option out there.  Whether we allow ourselves to be influenced by other people and what they believe and tell us or whether we decide for ourselves based on what we know and believe to be true.

What’s missing at times is a prepared objective and for a short period of time sitting back, thinking about how we can avoid problems and then with our objective in mind setting up a plan that we then put into action.

Sitting back and asking ourselves what we really want is not a complete waste of time.  It helps us to focus and think so that we don’t end up in a job that is potentially flattering but then becomes a waste of time, in that we become frustrated.

When we are clear about what we want we notice that other people appreciate us more.  We get recognition for asking for our needs to be met.

 

We can first look at the choices available to us and then choose a couple of options to work with. (Knowing that could go back to the other options, but as a start it’s good to be clear about just one or two options at the most.

After all when we are good at what we do, letting others know clearly will enable us to do what Kipling said over one hundred years ago that still holds true:

‘If you can keep your head’ – stay calm,

‘… trust yourself’ – in spite of what others say that might make you waiver,

‘… dream and not make dreams your master’ – not let endless options and possibilities, the ‘ifs’, the ”buts’  stop you from acting.

When we do all of those (with a little help if necessary) then we will get through trying times and carve out a new career or a new business or simply stay afloat and happy in trying times.

 

If you’d like to know more about career management coaching and how the LAB Profile® might help you in your choices ,contact me Rosie O’Hara the Developing Works website, or telephone +44 (0) 7796 134081, +44 (0)1224 900748, +44 (0)1309 676004.

 

 

Do you know you have an ‘Approachable Side’?

It’s probably something you never gave much thought to.waiting not talking

I recently came across a post from one of my contacts on LinkedIn it said –

‘Hostile listeners are often on the left of the speaker and concordant ones to the right. At a table, change positions to neuter conflict.’

I wondered if the person posting had come across this an exercise that I taught first to teachers and trainers and then to children and then back to business people – here are two versions below – perhaps you’d like to try it out and let me know what happens?

Checking your Approachable Side

Few of us are aware that we have an ‘approachable’ side, and the implications this can have for conversations with others.  This approachable side also applies to learners too. We have a ‘better / preferred’ side for taking on learning.

This is a fun exercise with huge implications we have found.

Are you more approachable from one side than the other?

In threes

A remains standing on the spot

B thinks up a question and asks the same question from three different positions

A’s task is to notice the differences in his/her response and feelings to the question.

B approaches A from A’s left, stands still and asks a question “Could you do me a favour and lend me some money?”  B gives A time to notice and fix A’s immediate response.

B moves away and approaches A from the right and repeats the same procedure.

Finally B approaches from the front.

 

Give feedback away from the spot on which A was stood. What did A notice, what did B notice and what did C notice?  Carry this exercise out for all three participants.

Debrief – will this have an effect on where you might stand / sit in the classroom (and at meetings as well).  Notice – are there sometimes pupils (people) with whom you have difficulties? What would happen if you moved or asked to sit somewhere else?

 

and with children we used this version

Checking your Approachable Side

Working in three

Person A remains standing on the spot.

Person B thinks up a question and asks the same question from three different positions, such as ‘can I borrow your pencil?’ (Make it a realistic ask or it won’t work).

Person A’s task is to notice the differences in his/her response and feelings to the question.

Person B approaches A from A’s left, stands still and asks a question “Could you do me a favour and lend me your pencil?”  B gives A time to notice A’s their immediate response.

B moves away and approaches A from the right and repeats “Could you do me a favour and lend me your pencil?”  B gives A time to notice A’s immediate response.

Finally B approaches from the front and repeats “Could you do me a favour and lend me your pencil?”  B gives A time to notice and fix A’s immediate response.

All three of you get together away from the spot on which A was stood and talk about what you each noticed. What did A notice, what did B notice and what did C (the person watching) notice?

Carry this exercise out for all three of you.

Notice – are there sometimes people with whom you have difficulties? What would happen if you moved or asked to sit somewhere else?

The latter version is included with a story in Picture

Birko and Friends – using stories and NLP to enhance learning
If I can help you wth anything else please either contact me through the Developing Works Website or contact me on 01309 676004, 01224 900748 or 07796 134081 or find me on Twitter or LinkedIn where I share useful tips on Words that Change Minds and Career Managment Coaching.

 

 

 

 

When life get’s in the way

So you know the John Lennon line ‘Life is what happens to you while you’re busy making gun to headother plans’? I’ve learned in life to become really good at avoiding things or planning for doing something different. These so-called ‘opportunities/challenges or whatever, let’s face it when you’re  running a business and who knows what else they are just a bloomin’ nuisance .
You know the situation – you knew exactly (more or less) where your life was/is going. You’ve done all the planning, all the strategy stuff and ……………….. well a multitude of things can happen, or may happen and sometimes they do. Or sometimes it’s just one simple thing that upsets the apple cart so to speak.
Client cancels, car won’t start, child throws up (sorry), child comes out in spots – school/nursery says sorry must stay at home, client goes bankrupt, loses funding (let’s be topical here), your partner is arrested, someone dies (ok it’s getting worse), partner breaks leg as you go on holiday, you miss the ferry coming back, next one is 2 days later, you find out you have  cancer – you know those things some peple seem to take in their stride  !
There are options:- headless chicken syndrome, sit down and cry (quite good for a minute at the most – trust me), scream, shout, blame someone else (worst one I think personally – trust me they won’t sort it out).
Being in a good and useful state is something I talk about a lot in my work. After all we can ‘get in a state’, and mostly we say things like ‘look at the state of him or her’, ‘why did you get yourself into that state?’, ‘what a state you’re in!’ So in the UK (because in the US and perhaps other countries a state is a place in which you live, so you could change state;)) and in the training we provide (you can find me at http://www.nlphighland.co.uk for more info) we encourage people to find a good and useful state.
When you have a moment think of 5 separate times in your life when things have been going really well ,and for each one think of a label. Do it one at time – here are some suggestions Confident, Peaceful, Courageous, Enthusiastic, Motivated, Excited, Powerful, Focused, Blissful, Empowered, Successful, Relaxed, Loved, Joyful, Healthy, Humorous or anything else you like.

Thinking about each time separately so for example Confident, think about that time see what you’re seeing, hear what you’re hearing, and feel how you’re feeling when you are confident then and when you have all of that in your mind and body; press on a point on your collar bone and ‘anchor’ that confident state.

Do the same thing for each of the 4 other ‘states’ you choose and press on or ‘anchor’ on the same spot. Then briefly think of something else like doing the dishes, just briefly. Then press on your collar bone again in that spot and notice what happens. If you need to, repeat the process until it’s all really powerful and now you have an unobtrusive ‘anchor’ for a ‘good and useful state’ that you can use anywhere at any time.

So if ‘life get’s in the way’ again, – press on your collar bone.

 

How to’s of good customer care

 

In the last post I wrote about staff not taking initiative when a customer has a problem, of following a policy or procedure. ‘Company rules are…’, this is our policy on complaints’, ‘please read this and write into our head office’. The latter often heard at airports when the passenger with the problem wants and possibly needs a result – now.
An unhappy customer becomes impatient and is frustrated, they can get louder than usual (and don’t always realise this). They no longer care about rules and procedures, ‘gimme a result – now!’. Telling them what to do is a red rag to a bull. The worst case scenario is that they will rehash old wrongs.
And what do companies and those who train people in customer service do? They teach employees to be calm, to say phrases such as: ‘if you shout at me I will terminate this call,’ ‘don’t raise your voice at me.’ Such actions merely light the fire under the potentially explosive situation. Even if the customer appears to physically walk away, they will remember. They will remember every single thing you and your organisation ever did wrong and the experience will imprint on their memory and they will tell other people.

Two solutions – as a customer it really helps to say ‘I’m sorry to bother you, but could you help me please.’ This is so disarming to most people they will help you. Even the most intractable and jobsworth people will listen and often point you in the direction of a colleague who is known to be helpful. Taking on some of the blame yourself really helps. It might not be what you really want to do, but it can help.
When you’re providing the customer service, being aware of how the customer is reacting using appropriate LAB Profile® Influencing Language is really appropriate, useful, customer friendly and will get you repeat business (at times there are customers however who make their own completely internal decisions and cannot be retained – they are a minority).
The customer knows he or she is right, it helps therefore if you are in customer service to get the aggrieved customer to listen to and understand you, start where they are – ‘I know this must be really awful for you ………..,’ ‘you may want to consider’, ‘this may be in your best interest,’ ‘may I make a suggestion?’
They want you to break the rules for them, your policies and procedures are not of the slightest interest to them. They want you to do something now. And you might well be surprised to find that at times when you’ve agreed that the situation is terrible, and used some of the LAB Profile Internal Influencing Language you may want to consider, this may be in your best interests, may I make a suggestion?. You might be surprised if you say to this upset customers, whilst I can’t get you on a flight right now, I can get you a meal to begin with (and let them know you’re not supposed to do, it’s breaking the rules just for them but you’d like to help) and I can arrange for you to use a phone privately and I can locate your luggage and I can help you to find some accommodation. Then it’s highly possible that the upset customer will calm down and will listen to you and later will let everyone know how well their problem was treated.

Don’t just believe me, try it out for yourself or ask me for some info or clues on how to find out more about this. There are tools and a tried and tested methodology.

Rosie O’Hara is one of the UK’s foremost Trainers and Consultants of the Language and Behaviour (LAB) Profile®, Words that Change Minds. Her background is in mechanical engineering and the German language – more information on uses of the LAB Profile® for Team Building, HSE, Management, Negotiation, Market Research, Recruitment and in Executive Coaching and more contact Rosie on 07796 134081, 01224 900748, or 01309 676004 or take a look at the website click here

Getting out of a Personal Crisis State

This is a transcript of a technique that I wrote in 2010 and meant to include in my second

frustration (2)

Frustration

book ‘No More Bingo Dresses’ and for some reason didn’t.

This technique is based on modelling work carried out by Richard Royce in 1995; he modelled 3 individuals of whom I was one. I recently (2010) realised I had used and put into practice this technique far faster than ever before in my life (and now unconsciously), partly due to my knowledge and skills and experience in NLP and also partly due to the realisation I needed a faster reaction than I might have had in the past given such a “crisis” and the need for me to “move towards” to a good and useful result in life, to be “proactive”, and take control over my life.

This exercise is useful to learn in case of crisis times which may occur and also to work with individuals who are in a crisis state and can’t yet find the way out.

What follows is the practice exercise to use in a group to develop an understanding. When working with an individual, presuppose they already have the physiology to avoid too deep an association.

Sit or stand in a position where you are on your own (isolation), look down (avoidance), feel tension in your stomach and your back. There is an overwhelming blackness descending on you and everything is becoming hopeless. (Only allow this to happen for a short period of time).

Whilst still accessing this hopeless state, start to look up to the left and right, whilst doing this breathe into the blackness in the stomach, move both hands “weighing up possibilities”, slowly move the shoulders back, breathing, breathing all the time, noticing relief, noticing how everything is becoming easier, there is a way forwards, there is a way out of this. Notice how the feeling in your stomach lifts up and moves away.

Ask yourself what possibilities are there? What opportunities do I have? What happens when I make my own decisions? What will make me feel good? (Advanced NLPers will know to ask themselves “how can I make myself feel good?”).

Tell yourself – I am capable, I can be in control, I am in control.

Step outside yourself and look at the new you, you are becoming, strong and dependable, in control. Do you need to add anything to this?

Take this new you and move forwards, starting to plan, create a series of visual images of places to go, things to do. Where do I go to ask? What will I see in the future, what will that future look like, sound like and feel like? What resources do I need, which of those can I create myself?

Anchor this new you in appropriate way. If necessary go back and practise, tweak, add and change whatever is necessary.

 

Contact me via http://www.developingworks.com or +44 (0) 7796134081

Emails and Other Forms of Communication KIllers

I’ve actually posted this before on other blogs of mine, butblamer after a couple of recent new experiencs it comes with an addition.

Mails or emails and text messages can be a nightmare or a minefield, whatever metaphor you choose to use here.

Emails are missing out emphasis, irony, humour, anything that is included in telephone and face to face conversations, they are also often written in abbreviated form and can be sent off in the heat of the moment and even worse……….. they are tantamount to worldwide publishing within seconds, one click of the mouse and your comments can be sent worldwide and if you continuously forward previous emails on, someone, somewhere might read something you didn’t want them to read.

And text messages well can u txt? And cn u read txts? And I don’t even know if I’ve missed out the right bits.

With texts and emails it’s also possible to send them to the wrong person, by clicking the wrong button!!!!! And think about what happens if you always leave the previous message in there, I once became privy to some information that was classified and I only knew because I printed the email out.

Some thoughts on emails – emails can work really well for someone who is visual –that means someone who has a Visual Preference, they say things like “I see what you mean”, “show me …..”, I need to clarify my ideas”, “send me the document” or “please write it down and give it to me”. Emails can also be a killer for them, because suddenly something jumps up on the screen and there it is in front of them in black and white, or colour and they can see it! What you say to them will not always hit home.

Now if someone has an Auditory Preference – so they like to talk, like to chat on the phone, ask you “to talk them through it”, say something ”rings a bell”, think you are or are not “singing from the same hymn sheet”, then an email will possibly have little or no effect on them.

People with a Kinesthetic Preference like to do or touch, so they would possibly rather have a letter they can touch on nice paper, or even like to go for walk with you and if they like taste and smell would rather chat over a coffee or breakfast. Mmm emails not much good for them.

Other things to take into account, you have absolutely no idea what frame of mind your recipient is in when they receive the email or where they are (I recently sat next to a guy at a business dinner who was reading his emails during the after dinner speaker’s speech [a serious speech about transport]). If your recipient is the wrong frame of mind for receiving your email then you have a problem.
My tip if you want to say something important, earth shattering, vital – send a short email and ask can I ring you, can we meet and do that and then give them something in writing. Bad news by email is bad, very bad, unless you really want to annoy someone, or they generally ignore you anyway.

The latest experience from two people in the past week. I’ve gone back to them to ask something and they have replied to me ‘scroll down to the bottom of the email for the information.’ It’s not that I’m lazy you know, I would just like to be treated like a person and be given that information and to be honest that kind of reply can come across as rude.

Treat people as you would like them to treat you. Think about what you write and how you phrase what you write. Are you really clear about what you write?

If you’d like to know more contact me Rosie O’Hara the Developing Works website, or via my Coaching Website tel. +44 (0) 7796 134081, +44 (0)1224 900748, +44 (0)1309 676004. And please ask questions or comment here or contact me directly.

Do things hold you back?

Do you have a belief about something you think you can’t do? Do you beat yourself, up tell cat lionyourself you can’t? Do things hold you back?

The easiest way to spot limiting beliefs is to listen to your ‘self-talk’ when things go badly. Typical examples of limiting ‘self-talk’ are ‘I’m no good at …’, or ‘I can’t …’. Each time you talk or think in this way, the belief becomes more entrenched.

The good news is that this limiting way of thinking can be changed to ways of thinking that are truly empowering. The following process is a good way to do this:

1. Write down your limiting belief and ask yourself – ‘what will I get from changing this way I think about things?’

2. Ask yourself ‘Am I ready to change this way of thinking that’s holding me back?’ Check that the ‘yes’ is a true yes and feasible. If not, what is getting your way? Do you need to do some work on that?

3. Ask yourself ‘What would be a more useful way of thinking, instead?’ Write down that answer.

4. Turn your answer into a linguistic process, one that has progression in it – here’s an example – find something you can ‘do’ to make the statement more believable. Use words such as begin; start; prepare; establish; grasp; learn; master; realise; understand.
Such as  ‘I can be good at networking/meeting people/asking for my needs to be met.’

5. Make it enjoyable. Find words that would make the more useful way of thinking motivating, such as comfortable; easy; effective; effortless; elegant; enjoyable; fantastic; magical; magnificent; successful; thrilling. For example ‘I can enjoy being good at networking/meeting people/asking for my needs to be met.’ ‘It’s effortless being good at networking/meeting people/asking for my needs to be met.’ ‘It’s easy being good at networking/meeting people/asking for my needs to be met.’

6. Write down the final version of the new more useful way of thinking and notice any objections that come up for you, any little voices in your head. Symbolically let them go by writing them down, or saying them out loud, until no more objections are left. They are no longer unconscious objections now, no longer getting your way.

7. Now take a minute to imagine living with this new belief for a whole day. Would it cause any problems? If so, fine-tune the new belief until it causes no problems. Do a final check: ‘If I could think in this more useful way would I take it on board?’ Check you get an answer from yourself that you are truly happy with, and that this new way of thinking is truly motivating. What evidence will let you know it is coming true for you? Practise acting ‘as if’ the new way of thinking is yours on a daily basis until it becomes so.

8. Finally ask yourself ‘What will be the first evidence (what will you see, what will you hear and what will you feel) that this way of thinking is coming true?’

If you’d like to know more contact me Rosie O’Hara the Developing Works website, or via my Coaching Website tel. +44 (0) 7796 134081, +44 (0)1224 900748, +44 (0)1309 676004. And please ask questions or comment here or contact me directly.

Part of me Wants to and Part of me Doesn’t

or The Will I? Won’t I? Process.walking orange

You know that scenario or that dilemma or that feeling? When you say ‘I want to this but on the other hand,’ and then you dither or put one foot forward and then you take one step back and probably end up doing nothing at all or at least nothing different.

Here’s a way of working with that Will I? Won’t I?.

First a brief explanation, it’s possible that the dilemma you are having is about your values being in conflict. Values are our criteria for what we personally consider to be worthwhile or valuable. Our values are deeply connected to our belief systems. The values embedded in our core beliefs are the key to our actions and to changing those actions. It may be that something you hold dear is not at useful to you.

When you are in a situation where you are saying ‘part of me wants to and on the other hand’ then try this method out.

1. Ask yourself: ‘what are the two parts or values that conflict?’ and give each part a name (anything you like).

2. Then resting one hand on each knee, palm uppermost, imagine one of these parts is each hand.

3. Now looking at one of your hands imagine you can see what this part looks like – is it standing, or siting is a person, what’s it wearing?, is it a thing?, describe it as you imagine it on your palm. When you have described one part fully, repeat the process for the other part imagining it on the other hand and looking at it there.

4. Looking at each part in turn what do you notice about its good qualities; strengths, resources and positive intentions. A positive intention is not its behaviour so for example ‘by not doing this – it will keep me safe from ….’ That’s a positive intention even though at times that might not be what will call positive see No. 5 on this page here.

Ask questions of each part such as:
What does this part do for me?
What is its job in my life?
What are its special qualities?
What is this part good for? What is this part trying to do for me?
How could this part be useful to someone else?
What are the good things I haven’t noticed about this part?

5. When you’re clear about all the positive attributes of one part, repeat the process for the other part. Check if any of the positive attributes need to be transferred (do this in your mind) from one part to the other.

6. Then imagine a third, central image (between the other two wherever seems right for you) incorporating all the best qualities of each part.

7. Bringing your hands up from your knees, bring them together behind this central image and scoop all of the images into yourself. Welcome this new improved image, close your eyes, breathe, and stay that way whilst your mind accepts this new way of thinking and behaving.

Be gentle with yourself and allow ample quiet time for integrating this process. Allow yourself to experience fully whatever body sensations, emotions, feelings or images come to you. This can be a powerful emotional experience, or deceptively unremarkable.

It can be you have clear insights during the process. It can be that it happens later.

This method also known as Visual Squash or Parts Integration in NLP operates simultaneously on so many levels that it subtly transforms our experience and expands our range of reactions with no further effort.

If you’d like to know more contact me Rosie O’Hara the Developing Works website, or via my Coaching Website tel. +44 (0) 7796 134081 (What’sApp as well), +44 (0)1224 900748, +44 (0)1309 676004. And please ask questions or comment here or contact me directly.

How to Plan and Prioritise

Eisenhower was a very astute man.  And did you know that he came up with the hand in papersUrgent/Important Matrix before Dr Stephen Covey? I didn’t, until I was reading the ILM (Institute of Leadership and Management) magazine Edge.

Eisenhower said ‘An intellectual is a man who takes more words than is necessary to tell more than he knows.’

The Urgent/Important Matrix is about using time effectively, not just efficiently, and in my experience the more effectively you use time the more efficient you become.

In this day and age there just never seems to be enough time. Is this really true?

How often have you taken time out to ‘Stop and Stare’? And perhaps realise what you are doing is getting you nowhere. We’re anxious, we can’t concentrate, everything gets in the way, and then, we simply blow. We tell ourselves that we can do so much because we have so many ‘labour saving’ devices, mobiles, PCs, laptops, we can be contacted anywhere at any time.

In spite of all these gadgets and online calendars (that everyone can set us up appointments with (if we let them) – do we really mange our time efficiently?

Do we spend our time on things that are important and not just urgent? It’s important to distinguish between important and just urgent.

  • Important activities have an outcome that leads to the achievement of your goals.
  • Urgent activities demand immediate attention, and are often associated with the achievement of someone else’s goals (ah had you noticed that?).

We often concentrate on just urgent activities. The things that make the most noise, the things that demand attention because the consequences of not dealing with them are immediate.

The Urgent/Important Matrix is a useful tool for thinking about this.

Eisenhower said, ‘What is important is seldom urgent and what is urgent is seldom important.’ This so-called “Eisenhower Principle” is purported to be how Eisenhower organized his tasks. Dr Stephen Covey made the idea more public in his business classic, “The 7 Habits of Highly Effective People”. Covey called it the “The Urgent/Important Matrix.” I use it often in coaching and on my business courses and on my NLP Business Practitioner Course:

The Urgent/Important Matrix is a powerful way to use to think about priorities. Using it helps you prevent the natural tendency to focus on urgent activities, so that you learn to keep enough time to focus on what’s really important. This is the way you move from “fire fighting”, into a position where you can grow your business and your career.

This is how it works

Divide and A 4 page into 4

Urgent                                                        Non-Urgent

Important

I

Activities

Crises

Pressing Problems

Deadline driven projects

II

Prevention

Relationship building

Recognising new appointments

Planning recreation

Non-Important

III

Interruptions, some phone calls

Some mail, some reports

Some meetings

Proximate, pressing matters

Popular activities

IV

Trivia, busy work

Some mail

Some phone calls

Time wasters

Pleasant activities

Assess the importance to all the activities on a scale of 1 to 5

Remember Eisenhower also said: ‘Leadership – the art of getting someone else to do something that you want done because he wants to do it.’

When people see you are clear about your objectives and boundaries, they will generally not ask you to do “not important” activities in the future, and at best do it themselves or find someone else.

This blog first appeaerd in 2012 on my then and now defunct NLP Highland Blog.

If you would like to know more about your preferred patterns and how you work with these and get things done on your own or with other people please contact me either here or via the Developing Works website, or via my Coaching Website tel. +44 (0) 7796 134081 (What’sApp as well), +44 (0)1224 900748, +44 (0)1309 676004. And please ask questions or comment here.

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