Category Archives: expert

How ‘joined up’ is your communication today?

We have many forms of social media that keep us busy (sometimes we are just busy being Stuart Miles togethernessbusy, don’t you think?).

Are we trapped inside our specialisms? Be that social groups, teams, pockets of knowledge, companies, organisations, universities, colleges, parliaments, media itself, banks, hospitals, schools, bowling clubs and more ? Are we in our own little tribe?

Daniel Kahneman (Thinking Fast and Slow) says we are ‘blind to our blindness’, we fail to see risks and opportunities that when we think about them later (oh hindsight) we know that we could have done things differently.

Why do we do this?  What do you think?  Communication between teams, societies (be those clubs or cultures) is patchy.  Are we all too busy nowadays using social media to say what we want to say and not listening to what others are saying or even, not saying? Or are we reading between the lines to understand from our own reality? Is it just at work or is it also out there in society that we live and work in silos? Be those organisational silos (ivory towers/own realities) which Gillian Tett speaks of in her book ‘The Silo Effect’ or our own individual silos?

As a group or as an individual we like to fit others into labels, slots, or pigeon holes. We tend to understand from our own reality, from what we know and believe to be true from our own experience, or what we have learned from others in order to fit in (or not).

As human beings we do have an innate need to ‘get the world to fit’ to our own reality and many of us naturally seek out those people and those things that match our own reality. But do we listen and look at how people and systems interconnect with an open mind?  Do we ask ourselves how people connect with us and to us?  Do we examine parts of life we don’t want to talk about because they don’t fit with our reality, because we find them dull, boring or even off-limits?

Do we listen carefully to what other people say and check if what they say also fits with what they do?  Do we check that what we say fits with what we personally do? Or do we dismiss people out of hand because they don’t fit with our reality?

I’m curious what you think about the above comments and how you communicate with other people.  Please share or comment here and if you would like assistance or tips or suggestion on how to improve communication and understanding.  Please contact me.

Contact me Rosie O’Hara via the Developing Works website, or telephone +44 (0)7796 134081, +44 (0)1224 900748, +44 (0)1309 676004.

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