Mostly we use these phrases above when we are talking about motivation. One way to motivate people is by ensuring that they believe in the vision, be that the organisational vision, or the vision of their leader or manager. It’s handy to bear in mind there are people who merely go to work to ‘earn money’. Money is their only motivation, as long as they have done their bit, they are happy. They want to turn up at work, have no aggro, get on with it and then go home, often on the dot of finishing time. In fact they have switched everything off, cleared their desk, got their coat on and are out of the door at ‘finishing time’ on the dot.
Do we actually know our employees and what motivates them? Have we employed people who will ‘just do the job and no more’ or have we spent time ensuring we know what the job requires in terms of skill set? And wait for it, in terms of personality type and does the person we offered the job to have the right personality for the job? Are they a people person? Or are they like a Scotrail condutor I recently encountered who regarded passengers as an interruption to the smooth running of the train?
In terms of the Language and Behaviour (LAB) Profile® his focus was on ‘Thing’ (well at that time – because I have encountered him once before when by watching his eyes and listening to the tone changes in his voice he was focused on people and that was when the train was running late). However at this particular point in time, he was focused on his job on the right way to get things done and also on his opinion of who I was. I decided to sit where I was told (I was still in First Class) and someone moved very quickly to accommodate this man. I was curious why he was acting this way as the last time I had encountered him I had been able to persuade him to phone ahead and find out about the connection. There again it could because my skilful use of language previously had worked this time he ‘wasn’t having any of that’, she tricked me last time. I doubt in fact that he recognised me. But it was powerful proof to me that given different circumstances we react differently.
In respect of rules and motivation, if we have too many rules (and some industries and organisations have many!) then those people who dislike rigidly following procedures (about 40% of the population at work), if they not given options will start to leave. Look at how many opportunity seekers/rule breakers leave a company when voluntary severance is offered. What happens, those who stay eventually internalize the rules and then what we have is a workforce that is highly critical of anyone, absolutely anyone who wants to do anything different? Ring any bells?
We then fall into the blame frame, the blame culture. And how do we motivate in that type of culture?
More next time.