Case Study 1
An organisation intended that within 2 years its staff will work from home. To prepare them for this, they learned how to use the Language and Behaviour Profile and its language patterns.
In the first place the senior manager discovered as a person they were too fast for the remainder of the team. Good in some respects, yet when explaining to the rest of the team what needed to be done, the others were often still thinking about the first part of sentence A, whilst the senior manager was on sentence D. The senior manager learned a little more about themselves and what type of language and behaviour patterns they were using. As well as learning how to slow down and deliver what needed to be said sometimes using language that was alien to the senior manager (who was highly visual, focussed on getting things done, quick thinking, goal focussed). They also learned the right language that worked for their staff about prevention, avoid this or that, sometimes talking about the problems to be avoided rather than the benefits.
The result was cohesive team working and a better understanding of one another and meeting of objectives.
Another member of the team complained that the senior manager “doesn’t listen when I talk to them”. She knew from this learning that the senior manager prefers to see things, so the suggestion was made that team member put what they wanted to say either on a simple spreadsheet, or preferably on a PowerPoint slide with some neat graphics, printed it out and physically took it to the team leader and asked “May I show you this and talk you through it.” Did it work? Well the senior manager wrote in an email to the consultant (people with a visual preference like emails) “I see you’ve been giving my team tips. Guess what? It worked! I was more prepared to listen”.
A further team member is very good at getting work done, but more so than the senior manager leaves the others behind, whilst they bulldoze on regardless, with no regard for the culture they are working in, or the culture they are living in. There are conclusions to draw from that, as the person is not really ideal in this environment.
Some of this management team became aware that they are not suited for working at home; they need to be with other people. They work best with others around them, not because they want to chat, they just need human company.
This type of profiling requires skill and can be learned by a member or members of staff, it is always carried out face to face, either as a profile or in listening for what others say or how they write.
Case Study 2
Some individuals are ‘paralysed’ by options, opportunities, and possibilities? So many things they could do and if they decided for one or the other of them, they would worry that there might have been or will be a better option, opportunity, or possibility coming along than the decision they have made or are about to make.
A lawyer we worked with stated ‘when I heard you mention this that it sent a cold shiver down my spine, I can identify with that. I spend ages in inertia, and then I do miss out.’
His tendency had been to shrug his shoulders and say ‘oh well that wasn’t the right thing for me.’ ‘Another time maybe’, ‘that’s the way life is,’ ‘not my turn this time’. He had noticed that this infuriated others; these people wanted him to ‘get a move one’, ‘for goodness sake – do something’, ‘do it now,’ ‘do it before it’s too late’.
Working with this individual he learned to let go of his ‘gut feelings’, ‘his personal preferences’ and be clear when the work in hand was truly in the best interests of others and ‘client’ rather than what he felt was best. He was able to act in a more precise and cost effective fashion. (Freeing some time up for his work/life balance).
Case Study 3
who was receiving coaching (from another party) and wasn’t getting anywhere (there were many reasons for that). Listening out for this individual’s language patterns it became clear that in their previous position they had worked well because they motivated by deadlines given by others and that these patterns were effective for that individual and always had been. We set up an effective plan for that person that is still being followed through and has again not only impacted on work but also on their work/life balance, as they were able to take the decision to buy permanent accommodation and stay in the area.
Case Study 4
Local government officers implementing change management.
One of the traits of a great many local government employees is the aspect of a ‘job for life’. This has led to a large number of employees who have a requirement for things to stay the same on a continuous basis. One of the best anecdotal examples of this comes from someone’s personal life (this is easier than pinpointing an individual’s work)
These individuals like to do the same job over and over again. What might seem boring and repetitive to you is actually enjoyable to them. And similarly what is different and new may seem awful to them. So for an individual who likes a great number of things to stay the same; he’s lived in the same house for years. For years he also always purchased the same diary for week (he liked to get his own) it was always purchased at Woolworth. I’m not sure if you can imagine the how shocking it was – to him – when Woolworth closed down. However he assures me he’s found an almost identical one somewhere else. Careful use of the language patterns surrounding the Language and Behaviour Profile can keep this type of person employed in the right manner. If necessary the patterns can also be used skilfully to facilitate early retirement or to get things moving in other ways.
We have used these patterns to train continuous improvement officers to get a buy in from with teams entrenched in unproductive habits and then to ultimately get the teams to accept change. This also allows some individuals to self-select to leave without pain on all sides.
Particularly in today’s economic climate where companies and organisations are being asked to downsize, make cuts, lose jobs – there is the need for an effective methodology that has been tried and tested, and one that also gives options to ensure that there is the “right mix of people” for the job. Soft skills are sometimes hard to learn and often underestimated. Required job skills can be trained either on the job or in other ways. But personalities sometimes will just clash.
How can this be made easier? Is there a magic wand? In short there is no magic wand. Everything requires work, which is sometimes a problem as human beings just don’t want to do the work themselves, it “should” be someone else. After all we all know “it’s their fault” and we are entirely blameless.
There are tools and techniques – the often misunderstood NLP (Neuro Linguistic Programming) is not just a trail of techniques to make you feel good, change habits etc. But rather NLP is something that neither is whizz bang nor is it hocus-pocus. It’s actually about language and skilful use of language and recognising the language that is used by the people we want to influence. By becoming skilled in recognising this language and using skilful questioning techniques we can facilitate a climate of understanding, easing stress and becoming the company to work for. Not just because we are a company that pays well (it helps) or has good employee benefits. But a company or organisation that takes time out to listen, and respond in an appropriate manner and carry the things through that we promise.
Add the Language and Behaviour Profile to NLP and you have “Words that Change Minds” and it might be your mind not theirs that changes.
The LAB Profile Consultant:
- will design learning programs for you that actually change behaviour
- uses advanced LAB Profile® coaching methodologies to help clients shift
- helps you create marketing materials to attract more customers
- helps you solve your clients’ most difficult communication situations
- understands the language pattern combinations that make customers buy
- will help you create communication strategies that reach into people’s minds and hearts
- will show you how to predict and influence behaviour with individuals, teams and mass communication challenges
- knows exactly what language to use – or avoid – to motivate and inspire
- knows how to help you develop the right approach to lead your key teams and employees
- enables you to build high performance teams
- helps you manage strategic meetings and high stakes negotiations
- will diagnose corporate & team culture to introduce change, and make it stick
The LAB Profile® is a set of about a dozen questions that you can feed into casual conversation or use as a formal survey for groups. You pay attention to how people talk when they answer, rather than what they talk about. Even when a person does not answer the question directly, he/she will reveal his/her pattern by the manner in which he/she answers (or doesn’t).
As you become familiar with the questions and the kind of responses people give, you will find that you can hear and pick up the patterns people use without having to actually ask the questions. You can immediately use the Influencing Language that is just right for the situation. People communicate with their particular patterns naturally as they speak, both in words and in their body language, and they respond immediately when you use their language.
Many people and organisations on five continents are now using these tools to:
- establish a deep level of rapport and communicate effectively with anyone
- take the pain out of implementing organisational change
- shorten the sales cycle and guarantee customer satisfaction
- design powerful marketing and advertising campaigns
- hire people who are motivated to perform
- dramatically improve results in negotiation and litigation
- adapt training and education programs to satisfy diverse needs
- increase self knowledge and self esteem
- simplify career counselling and professional coaching
- create high performance teams by managing peoples’ strengths instead of suffering from their weaknesses.
What you will cover
- the 6 Motivation Triggers that people need to get excited about something
- the 8 Working Traits that describe how people process information, environments they need to be productive, their response to stress and how they get convinced
- how to discover the patterns for an individual or group
- using the appropriate Influencing Language for maximum impact
- irresistible language
- how to apply this tool to any communication context
- Health care
- Customer Service
- Personal Relationships
- Team Building and more
3-day Practical Course including LAB Profile ® Practitioner Certification, workbook, ceritificate, lunch and refreshments
plus beforehand setting of measurable outcomes
afterwards one hour individual coaching session
follow up after 60 days
What we will cover will depend to some degree on the group.
Our aim is for you to:
- Refine your skill in eliciting a Profile
- Hear and use many more examples of various language patterns
- Learn to identify Default Patterns
- Know which pattern in a profile is most important – the ‘driver’
- Discover typical patterns for various situations – e.g. someone in a ‘stuck state’, someone committed, someone happy with you/your work
- Pick up patterns during normal conversation
- Improve on predicting behaviours from pattern combinations
Outline of course
The LAB Profile Practitioner Course (Words that Change Minds) is a 3 day course – training hours 9.30 am to 5.30 pm (30 minutes lunch)
Background and history
Following a set process we work with the Motivation traits, working in two separate contexts to enable awareness and understanding of how we and others react differently given different situations (contexts). We also look at cultures be they work, family, study, country etc.
Continuing with the same contexts from the previous day we work with the Working Traits. Plenty of participant interaction and examples relevant to your situation. We also look at cultures be they work, family, study, country etc.
The second half of Day Two covers videoed (and if possible live) interviews for practice after which there is discussion and feedback
The first half comprises videoed (and if possible live) interviews that are assessed, feedback follows later and on the basis of that any advice that might occur for the individual.
The final half of Day Three gives the learner the opportunity to put what he/she has learned into practice under supervision and with trainer input.
Cost £ 750.00 per person for course delivered in Forres, Moray, Scotland
or enquire for your company/organisation course
Contact me on +44 (0) 7796 134081
We naturally believe that people are ‘like us’ and when we don’t get our message across, then we naturally become annoyed. The LAB Profile® enables better understanding all round. Words That Change Minds (The Language and Behaviour Profile®) is an effective methodology for understanding people, as well as ensuring that community and stakeholder engagement is covered from all angles. It is a methodology that equips the user with language and language patterns to use so that people know that they are listened to. The LAB Profile® gives the user language tools with which to understand where mismatches in consultation and implementation occur and to remedy them efficiently by meeting people where they are in terms of language.
Words That Change Minds enables users to listen effectively and to put aside possible assumptions that people do not want to listen, will be unhappy, are being obstructive and more. The methodology enables the production of an effective procedure and development of options to get people to listen and also to understand why consultations are and have been necessary for example.
The LAB Profile® provides clear insights into how people make decisions and thus moving processes and more forwards to facilitate effective decisions and prevent problems from the past. Users can look at all sides and influence the most intractable to understand, as well as either co-operate, work around or move on in a manner that is useful to all those concerned.
With the LAB Profile® you will have a clear methodology for determining single and complex motivation patterns in individuals and groups to enable you, without fail, to go to the bus stop where your customers are waiting for you.
Influencing language from the LAB Profile® ensures you can get your customers on the bus to work with you as the supplier, provider, organisation, or employer of choice!
- Two options therefore, buy in training for yourself and/or your staff to become skilled in the LAB Profile® or hire in Rosie O’Hara to consultant on your staffing hiring or retention policies and procedures or customer policies, designed and tailored for your organisation or sector
Applications in amongst others :
- Market Research
- Mediation and more
– and just think of the applications at home with significant others and those at home known as teenagers (and teenagers you can use it with your parents!).
Phone +44 (0) 7796 134081
Arrange a face to face discussion at a mutually convenient time.
Words that Change Minds
Consultancy & Training
Would you like to enable change for yourself or with others, improve performance, have others understand you better and make a difference?
Learning relatively using small verbal shifts from the LAB Profile® will influence major communication problems and open doors to what appear to be closed minds.
As a Master Consultant of the Language and Behaviour (LAB) Profile® I can help you discover and learn the tools to uncover the deeper meaning of any of those explosive emotions that lurk around, ones we’d rather at times ignore. The LAB Profile® gives you the tools to do something to reduce stress and keep things going in a useful way.
The bases are in our out of conscious awareness filters that govern what information we take in or give out and therefore how we respond. Once we know our own patterns and pay attention to those of others we can understand how communication falls down, what others really mean and how to prevent problems of the past and receive common goals and objectives and so much more.
The Language and Behaviour (LAB) Profile® is a tried and tested methodology that is easier to use than other psychometric tools that are often designed as an income generator. There are a useful number of patterns to learn that can be committed to memory.
Using the services of a consultant will help you retain staff, solve problems and chose the right direction in changing times. Enabling you and others to appreciate diversity and strengthen relationships.
Investing in your own or your staff development will meant that you improve results. I specialise in training you or your staff to be efficient and proficient in this methodology or working with you as a consultant and high stakes negotiation is a specialism of mine.
A little about what I do –
using the applied psychology skills and experience in the Language and Behaviour (LAB) Profile® aka Words that Change Minds, along with over 35 years of business experience in the UK and Germany, I can help you look at your language and behaviours and those of others to enable change, improve performance, manage your career and avoid problems.
I do this either on a consultancy basis, looking at how you interact as an individual, or with a team working with how the team interacts and how that can be improved on. I can also train you, your leaders and managers and the team to improve communication both internally and externally. Or work with you as an individual to coach better communication, help you change behaviours and more.
In these worldwide interesting economic times is it acceptable to be left behind in what other countries are doing?
Thanks for stopping by and taking the time to read this.
I am one of the world’s few Master Consultants of the LAB (Language and Behaviour) Profile® – Words that Change Minds. I work with leaders, managers, team leaders and business owners, employees, teachers, trainers, ordinary people or those aspiring to be all of the above.
What makes me different is use of the LAB Profile® – Words that Change Minds (roots in Meta Programs, Karl Jung’s personality types and applied psychology) to listen and get you to where you want to be.
My background is varied, I started out working in accounts and banking in Germany (speaking German as a native is another talent), I went on to own a bakery and run a delicatessen, I have also hired out cranes and chased payment for them, repaired cars and owned and run a language company. I am a published author and I had something to do with mechanical engineering somewhere along the way. I can ride a motorbike and have made a kilt (properly). I also happily admit I’m a fan of Minions and I run Rosebea Hats
I have experience gained in businesses both large and small for more than 37 years, working for others and running my own businesses. I know how people work, in terms of what drives them forwards and what stops them for being truly productive. At my disposal are some very powerful tools and methodologies for understanding language and helping you motivate yourself and others.
My biggest thrill is enabling you to use your language to help you find out how to get to where you want to be and what’s holding you back. My clients tell me that I’m good at listening and teasing out what is really going on in what you are saying. No matter who you are and no matter how old or young or experienced or inexperienced you are. Just the desire to improve, or to stop behaviours, or to change is a help on your side.
I am a Mum and a very proud Granny, my wealth exists in the good and trusted friends I have and the number of people I encounter who are happier and more productive as a result of being with me and me with them.
I also deliver personalised and company and industry coaching tailored for you and using the LAB Profile® – Words that Change Minds as well as training you to use the LAB Profile® as a Practitioner or Master Practitioner.
You may be interested in the recommendations I have received please check these out consultancy here or clients here and coaching here
Or you may wish to contact me on
+44 (0) 7796 134081,
to improve where you are, help things stay the same or to make a difference.
I am a Master Consultant of the LAB (Language and Behaviour) Profile® – Words that Change Minds.
A Certified Trainer and Group Coach of the LAB (Language and Behaviour) Profile® – Words that Change Minds.
A Certified Trainer of Neuro-linguistic Programming.
An Accredited Master Trainer of New Tricks with Words®
A Member of the Institute and Leadership and Management
and an accredited Translator and Interpreter of German (Mechanical Engineering).
Voted Aberdeen Business Network Best Overall Member 2015
Voted Aberdeen Business Network Best Discussion 2015
Recognised by Moray Businesswomen as a Woman of Achievement 2015
Recognised as an Association of Scottish Businesswomen Woman of Inspiration 2015
Voted Aberdeen Business Network Best Online Member 2014